Awful!!!! Rude, insulting, left lots of work Incomplete, pipes not connected, leaks in other pipes, loose pipes, shower heads so high you cant reach them. 22 contractors to build our house, and these guys are the worst. Not to mention our missing materials. He simply does not listen to your concerns and will make stuff up. Edit: one of their techs, was apparently fired for time theft, however they will not honour our warranty because of this review. They report to us that this review is untrue, however this review is not embellished and all of our complaints to the company were ignored even previous to the review. They threatened to sue us for this review. I did suggest reviews can be deleted, however they too ignored that suggestion and did nothing to improve the situation further than crediting us for the install of two sinks, which they didnt do in the first place. We have since hired a new plumber to fix the deficiencies. They did a great job, despite making fun of Issacs pathetic job. You have been warned!Response to your reply, I have no idea where you came up with this idea of safety with your technicians. Again you still dont listen, we went through the Better Business Bureau and you made one single attempt to try to resolve this issue and when I made the suggestion that if youre worried about the safety of your employees on our new home build, that you can simply reimburse us for the issues we had. I dont know why we keep having to go through different forms of communication in order to solve this however there is not enough space in the world to explain my anger towards you. You simply do not listen and this continues to go on even after this matter is closed. My one single regret with this home build is having you as my plumber. You are constantly lying, making up stories and still fail to listen again and again. If you simply did not want such a poor review then maybe you shouldve done better work. As I had said earlier even the new Plumber laughed at the work you did so I guess in all he ended up with the last laugh.
Cannot say enough about Wellbrook Plumbing! Isaac is extremely professional and easy to deal with and always ensures you are completely satisfied. Contacted him with our needs and he was out and had us up and running within 24 hours!! By far the best company in this field that we have ever dealt with. Fast, friendly and amazing service! Thanks so much Isaac!
Thank you Isaac and team for a great job. It was a big job full of twists and turns in an old house. I am glad we went with a local company who is familiar with the home in the area, as a result, was able to find the best solution. Definitely not the cheapest, but you get what you paid for.
Our water service line ruptured a few weeks ago. My coworker recommended I call Wellbrook Plumbing, as they are who he uses. Isaac came out the next day, and work began a couple days after (permits). Very courteous, detailed quote. It was a big job, but we were at ease and in good hands. Our water shutoff was also relocated to a more convenient location, and a complete home plumbing inspection was also done.Would absolutely recommend Wellbrook Plumbing!Thank you, Issac!
Wellbrook plumbing works with us on many houses providing top tiers plumbing connections for all of our needs. They always stand behind the work they do because they do the work right the first time. Also Isaac, and his team (Caleb and Taylor) are always quick to respond and work within the timelines we have. You cant ask for a better result!! The air tests on their lines can sit for a week under pressure, I'm always confident that the work is done well.
Wellbrook Plumbing is a Canadian Plumber based in Welland, Ontario. Wellbrook Plumbing is located at 91 Wellbrook Blvd, Welland, ON L3C 7M8, Canada.
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