I’m honestly pretty frustrated with my experience. I had my door replaced in Feb/March, and by November the window stopped rolling up and down. I brought the car back in and was told they’d take a look and take care of it — great. The issue came when I went to pick it up. My partner suddenly got violently sick with food poisoning and couldn’t drive me. I spent the entire day trying to find a ride and finally secured one for around 6:30pm, after the shop closed at 5. I called and spoke with Amelia, who told me it was totally fine to come after hours and that the keys would be left in my gas cap. She said they do this all the time. So I trusted that. But when I arrived at 6:30, my car was locked behind the gate — completely inaccessible. No after-hours contact information, nothing. I was stranded alone on the east side of Welland after dark with no way to access my vehicle. For context: I used to drive in from a neighbouring town specifically to keep using this shop after I moved. After this experience, I’d rather go to a local shop instead of making a 25-minute trip just to deal with this kind of chaos. My life would’ve been a lot easier if I hadn’t. If the business closes at 5 every day, they need a more reliable system for after-hours pickup. What happened was not okay.
Amazing!!! Could not have asked for better customer service, compassion, honesty, or communication. Every person I interacted with at Fix Auto was very kind and helpful. Everyone was very knowledgeable about the process of my claim and repair, and (I’d say) went above and beyond to communicate everything with me and ensure my car was well taken care of, and even helped me talk with my insurance to make sure everything was handled properly. I will always recommend this shop and will be trusting them with my vehicle from now on! Thank you all so much!!!
Just picked up my Jeep from this awesome body shop. My grand cherokee looks brand new again. Bill was 200.00 lower than the estimate. Dave and the woman behind the desk (sorry don't know her name)were great. Body repairs don't even think go there...........
Took great care of my mom. She had work done recently. From start to finish they were great and super respectful. Hard to find solid places like this. Highly recommend
Recently Fix Auto replaced our backup camera in our Hyundai Sonata for a very reasonable price and superb service. We also needed a replacement for our fuel pump and gas gauge. Fix Auto was not able to do that repair and referred us to Too Cool Auto Repair on Federal Road in Welland. It was another successful fix. Many thanks to both businesses for great service and peace of mind! Mariam and Joe
Great customer service and quality work. I was referred to Fix Auto by my insurance provider after a small fender bender, and I am glad that they did. Everyone at Fix Auto was professional, helpful and great to deal with. They do great work and they stand behind it. They repaired my vehicle having it look brand new in less than a week.
AMAZING SERVICE. Gianluca was incredibly friendly and great to work with. They were so quick with the repair, getting us in the day after the call, taking no than twenty minutes to get it done. I would recommend Fix Auto Welland to anybody.
FIX AUTO WELLAND is a Canadian Auto body shop based in Welland, Ontario. FIX AUTO WELLAND is located at 48 Seventh St, Welland, ON L3B 5B7, Canada.
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